Frequently Asked Questions (FAQ)

General Questions

Q: What types of dog products and services do you offer?
A: We offer a wide range of products including dog food, toys, grooming supplies, and accessories. Our services include  training, and dog walking.

Q: Where are you located?
A: We are in Adelaide, South Australia. You can find us at Po Box 84 Salisbury or Contact by phone on 0400969667.

Q: What are your business hours?
A: Our business hours are Tuesdays to Friday, 10 AM to 9 PM, and Saturday, Sunday 10 AM to 6 PM. We are closed on Mondays and public holidays.

Products

Q: Do you offer organic or natural dog food?
A: Yes, we offer a variety of organic and natural dog food options to cater to your pet’s dietary needs.

Q: Can I return or exchange a product?
A: Yes, we have a 30-day return and exchange policy. Please ensure the product is in its original condition and packaging.

Q: How do I know which size of product to buy for my dog?
A: Each product page includes a size guide to help you choose the right size for your dog. If you need further assistance, feel free to contact us.

Services

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Q: Do you offer training for puppies?
A: Yes, we offer training programs for puppies and adult dogs. Our certified trainers use positive reinforcement techniques to ensure effective learning.

Shipping & Delivery

Q: Do you offer home delivery?
A: Yes, we offer home delivery within Adelaide. Orders over $150 qualify for free delivery.

Q: How long does it take to receive my order?
A: Orders are typically processed within 1-2 business days and delivered within 3-5 business days.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email.

Contact Us

Q: How can I contact customer service?
A: You can reach our customer service team by email at info@a1dog.com.au or by phone at 0400969667.We are here to help!